PREVIEW

Qantas To Pay $74m Over Covid Flight Refund Dispute. Australian airline Qantas has agreed to pay 105 million Australian dollars — about 74 million US dollars to settle a class action lawsuit over cancelled flights during the Covid-19 pandemic. The case was brought on behalf of passengers whose flights were cancelled between 2020 and 2022 but were given travel credits instead of cash refunds. Lawyers argued the airline breached its contracts by failing to provide timely refunds and instead issuing vouchers. Qantas said it agreed to the settlement with no admission of liability. The deal still needs court approval, and details on how passengers can claim refunds are expected soon. During the pandemic, airlines worldwide issued credits rather than cash as travel collapsed. In 2023, Qantas removed expiry dates on those credits so customers could request refunds. The law firm behind the case is also pursuing similar claims against the airline’s budget subsidiary, Jetstar.
Instructions: THIS VIDEO MUST NOT BE EDITED FOR LENGTH TO COMBINE WITH OTHER CONTENT