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EU Tells Meta It Must Open WhatsApp to Rival AI Chatbots. The European Commission told Meta it must halt new terms that blocked rival AI chatbots from accessing WhatsApp. Brussels sent Meta a formal chargesheet, saying the company had likely breached EU antitrust rules by excluding third-party AI assistants from interacting with WhatsApp users. Competition chief Teresa Ribera said the move was not political but aimed at protecting competition, innovation and consumers. Ribera warned that Meta’s market power could irreparably harm competition in artificial intelligence if rivals were shut out of WhatsApp. The Commission said it was considering interim measures to preserve competitors’ access to WhatsApp while the investigation continued. The probe focused on Meta’s new policy restricting AI providers from using the WhatsApp Business Solution when AI was their primary service. Meta criticized the Commission’s reasoning, arguing that WhatsApp was not a key distribution channel for AI chatbots and that consumers already had multiple options.
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