AssetID: 53077132
Headline: UNCAPTIONED: How To Talk to Customer Service in an Effective Way
Caption: How To Talk to Customer Service in an Effective Way. A call to customer service is oftentimes a dreadful experience. Here are some tips to actually get what you want from the call:. Representatives Are People Too. Don't forget the voice on the other end of your customer service call is usually a person once you make it through the robots. They are not personally responsible for whatever problem you're experiencing, so treat them respectfully. "What I'll tell them is, 'Look, I know that you don't have anything to do with this.'" "I know you're trying to help me, but I want to tell you what happened." Be Human. "I'll say something like, 'Hey, hang on one second, sorry, my stove's on, and... I'm cooking food for my mom.'" "That might open a short conversation – is it dinner where you are? What are you making?" "Now that's two humans talking as opposed to a customer service representative and a person they have to deal with." Be Nice. Experts say to express your gratitude with "caretaking statements," such as: "I appreciate you being patient with me as we figure this thing out." Craig dos Santos, negotiation consultant, via NPR. Don't raise your voice at a customer service agent. If you are feeling angry, try this instead:. "I'm really frustrated. I just want to tell you what's been my experience so far." Craig dos Santos, negotiation consultant, via NPR. THIS VIDEO MUST NOT BE EDITED FOR LENGTH TO COMBINE WITH OTHER CONTENT
Keywords: How to,Customer service,Effective way,Talk to,Dreadful,Experience,Phone,Call,Person,Nice,Responsible,Help,Human,Conversation,Patience
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