PREVIEW

Royal Mail Fined £21m for Missing Delivery Targets for Third Year Running. Royal Mail has been fined £21 million by Ofcom for failing to meet delivery targets for the third consecutive year. The postal service missed both its first and second-class mail targets — even after they were lowered earlier this year. From April 2024 to March 2025, only 77% of first-class and 92.5% of second-class mail were delivered on time, far below the required 93% and 98.5%. Ofcom said the latest fine — double last year’s £10.5m penalty — would have been £30m without Royal Mail’s admission of failure and agreement to settle. The regulator accused the company of providing “unacceptable service” and taking “insufficient and ineffective steps” to fix persistent problems. Citizens Advice cited serious consequences for customers, including missed court dates, delayed tax bills, and late eviction notices. Ofcom ordered Royal Mail to publish a “credible plan” for urgent improvement, warning that further fines will follow if progress stalls. Royal Mail said it accepted the decision and vowed to deliver “sustained improvements,” citing new staff training and delivery model reforms.
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